Microsoft: Searchers happy with Bing’s AI-powered results despite technical glitches

Microsoft: Searchers happy with Bing’s AI-powered results despite technical glitches

71% gave thumbs up to the results in the new Bing. But Microsoft wants to make sure it gets better at providing timely information.

Microsoft has found out a lot – both good and bad – in just a week since it launched the new Bing AI search and chat features.

The company has shared some of the positives and negatives of this new search experience.

The good. Overall, most searchers seem happy with the results, Microsoft said. In fact, 71% of searches graded the results a “thumbs up” in the search interface.

“Increased engagement across traditional search results and with the new features like summarized answers, the new chat experience, and the content creation tools,” Microsoft added.

The not-so-good. Microsoft added it has been a learning experience that “can’t be done solely in the lab,” but needs to be done in the real world. Some the challenges and surprises:

  • Timely information can be a challenge for the new Bing search. Microsoft wrote, “we are finding our share of challenges with answers that need very timely data like live sports scores.” Even though the Bing ChatGPT integration is much faster and more timely, as Brodie Clark found, Microsoft said it is not always fast enough. As a result, Microsoft is “planning to 4x increase the grounding data we send to the model,” they wrote. Also, Microsoft might add a “toggle that gives you more control on the precision vs. creativity of the answer to tailor to your query.” Our early test drives showed some early issues as well.
  • Chatting for fun has been an area that Bing did not necessarily anticipate would happen so much. Microsoft said the noticed chats for “general discovery of the world, and for social entertainment.” This is something they “didn’t fully envision” for the chat feature but searchers are using it in this way. Some chats go 15 or more questions and some have gone on for over two hours. This was not something Microsoft expected. This may be what is leading to Bing’s multiple personality disorders that people have been documenting. To resolve or adapt, Microsoft said:
    • “Very long chat sessions can confuse the model on what questions it is answering and thus we think we may need to add a tool so you can more easily refresh the context or start from scratch”
    • “The model at times tries to respond or reflect in the tone in which it is being asked to provide responses that can lead to a style we didn’t intend. This is a non-trivial scenario that requires a lot of prompting so most of you won’t run into it, but we are looking at how to give you more fine-tuned control.”
  • Technical issues. Numerous technical issues and bugs have been addressed already – and more are still popping up – but Microsoft is working on them. Some of these issues included “slow loading, broken links, or incorrect formatting,” they said. Personally, I was invited to use the new Bing a week ago Tuesday, when it first launched, but for some technical reason, the interface refuses to load for me. Microsoft is working on the issue, I am told.
  • New features. Microsoft is continuing to work on new features, such as booking flights, sending emails, sharing searches or sharing answers.

Why we care. Again, watching this form of search evolve in real-time has been fascinating. As marketers, you need to follow where your users and consumers go to find the information you might be able to answer. Learn to quickly adapt to see where your links show in these new search experiences and see how you can leverage these interfaces to gain traffic. It might be too soon, but following the space is not just educational and useful but also, at this point in time, entertaining.

Read the Microsoft Bing blog post. The new Bing & Edge – Learning from our first week.

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